Troubleshooting and Issues
Resolve common issues related to gift cards, vouchers, and errors during use.
18 articles
Order Issues
Help with common problems related to your CoinGate orders.
Why can’t I use my CoinGate voucher again after a failed order?Learn why CoinGate vouchers can’t be reused immediately after a failed order and how long you need to wait before trying again.
My order shows completed but I have not received my gift card?If your CoinGate order shows as completed but you haven't received your gift card code, here's exactly what to check and how to get your code fast.
Gift card shows as already redeemed but I never used itIf your CoinGate gift card code says it's already redeemed but you never used it, here are the most likely causes and what to do next.
Why was my CoinGate order flagged for security review?If your CoinGate order was flagged for security review, here's why it happens, what it means for your order, and how to resolve it as quickly as possible.
Why Can’t I See the Support Widget?Learn why the support widget might not appear and how to resolve the issue to contact us.
Code Errors
Guidance for identifying and fixing problems with gift card codes.
Why Doesn’t the Promo Code from the Gift Cards Page Work on CoinGate’s Checkout?Learn where to use promo codes from the gift cards page
How can I resolve issues with Paysafecard codes purchased through CoinGate Gift Cards, including blocked, invalid, or redeemed codes?
How can I redeem a PCS card code in the PCS app, and how long is it valid?
What should I know about redeeming and troubleshooting Steam gift card codes?
How can I resolve system errors when activating a Visa gift card on the issuer’s website?
Payment Problems
Support for failed payments, declines, and transaction errors.
Why is my prepaid Visa card declined on CoinGate Gift Cards?Prepaid Visa cards are often declined on CoinGate Gift Cards for a few fixable reasons. Here's why it happens and exactly how to resolve it.
What Should I Do If My Gift Card Processing Fails?Learn what to do if your gift card processing fails
Why is my payment still pending?If your CoinGate Gift Cards payment is stuck on pending, here are the most common reasons and exactly what to do next.
Troubleshooting Crypto
Help resolving crypto payment problems.
What happens if my crypto payment invoice expires?If your CoinGate Gift Cards crypto invoice expires, your order may not complete automatically. Here's what happens and how to recover your payment.
Why is my crypto payment taking so long to confirm?Crypto payments on CoinGate Gift Cards can take time due to network congestion or low fees. Here's what causes delays and what you can do.
Why does CoinGate Gift Cards show a different crypto address each time?CoinGate Gift Cards generates a new crypto address for every order - this is normal and secure. Here's why it happens and what you should always do.
Why is my crypto payment showing as sent but my order is still pending?Your crypto shows as sent but your CoinGate Gift Cards order is still pending? Here are the most common reasons and what to do next.
What happens if I send crypto to the wrong address on CoinGate?Sent crypto to the wrong address on CoinGate? Here's what to do depending on where it went and whether recovery may be possible.