All Collections
Troubleshooting and Issues
Resolve common issues related to gift cards, vouchers, and errors during use.
5 articles
Why can’t I use my CoinGate voucher again after a failed order?Learn why CoinGate vouchers can’t be reused immediately after a failed order and how long you need to wait before trying again.
I didn’t receive the gift card I paid for, what should I do?
What should I do if I’m experiencing issues with a redeemed code?Learn how to report issues with a redeemed code and what information to provide for quicker resolution.
How can I change my email address for an order?Learn how to update your email address for a gift card order.
Why Can’t I See the Support Widget?Learn why the support widget might not appear and how to resolve the issue to contact us.