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Troubleshooting and Issues
Resolve common issues related to gift cards, vouchers, and errors during use.
18 articles
Why can’t I use my CoinGate voucher again after a failed order?Learn why CoinGate vouchers can’t be reused immediately after a failed order and how long you need to wait before trying again.
I didn’t receive the gift card I paid for, what should I do?
What should I do if I’m experiencing issues with a redeemed code?Learn how to report issues with a redeemed code and what information to provide for quicker resolution.
How can I change my email address for an order?Learn how to update your email address for a gift card order.
Why Can’t I See the Support Widget?Learn why the support widget might not appear and how to resolve the issue to contact us.
I Received a Code for a Different Product, Not the One I PurchasedLearn what to do if you receive a code for a different product than the one you purchased and how to resolve the issue.
I Purchased a Gift Card for the Wrong RegionLearn about region selection for gift cards, our refund policy, and what to do if you've purchased for the wrong region.
I Redeemed the Code and Received Less Than Purchased in ValueLearn why fees may reduce the value of your redeemed code and how to get assistance if there’s a mistake.
I Have an Issue with Redeeming a Google Play Card. It Asks for Additional Information.Learn what to do if Google Play requests additional information during redemption.
I Try to Redeem an Eneba Code and Receive an Error: "Gift Card is Used, Expired, or You Are Over the Monthly Limit."Discover why your Eneba code isn’t working and how to resolve the issue.
Why Did My Gift Card Order Fail After Paying with Crypto via SpectroCoin?Learn what to do if your gift card order failed after paying with cryptocurrency via SpectroCoin.
I Paid for a Gift Card but Haven’t Received My Email – What Should I Do?Learn what to do if you paid for a gift card but haven’t received the email with your card details.
I Paid for a Gift Card with Crypto via CoinGate but Invoice ExpiredLearn what to do if you paid for a gift card with cryptocurrency via CoinGate but your invoice is expired, failed, or invalid
Why Do I Get an Error Saying the Code Is Not Valid in My Region?Get help with the error message stating your gift card code isn't valid in your region.
Why Is My Gift Card Still Processing After 24 Hours?Learn what to do if your gift card has been processing for more than 24 hours and you haven’t received it yet.
I Get an Error When I Try to Redeem My Steam Card – What Should I Do?Learn what to do if you encounter an error when trying to redeem your Steam card.
What Should I Do If My Gift Card Processing Fails?Learn what to do if your gift card processing fails
Why Doesn’t the Promo Code from the Gift Cards Page Work on CoinGate’s Checkout?Learn where to use promo codes from the gift cards page