Resolving Paysafecard Code Issues with CoinGate Gift Cards
If you're experiencing issues with Paysafecard codes purchased through CoinGate Gift Cards, this guide will help you understand the core processes, limitations, and steps to resolve common problems such as blocked codes, invalid codes, or redeemed codes.
Blocked Paysafecard Codes
If your Paysafecard gift card codes were blocked or rendered unusable by Paysafe and they are not offering a refund, please note the following:
CoinGate Gift Cards is unable to directly intervene in cases where Paysafe blocks the codes. This is because Paysafe applies its own policies and procedures for handling such cases.
CoinGate guarantees the delivery of valid, unused codes but does not have influence over actions taken by Paysafe post-purchase.
For resolution, we recommend contacting Paysafe directly to discuss the matter further and explore possible solutions.
Reporting Issues with Invalid or Redeemed Codes
When reporting issues such as a code not working, showing as invalid, or appearing as already redeemed, it is crucial to provide comprehensive evidence for efficient troubleshooting. Here’s what you should include:
A single, uncropped screenshot or a full-length video demonstrating: - The entire screen to confirm the context. - The exact error message displayed. - The code you are attempting to use. - The URL where the error occurs. - The visible date and time on your device. - Your account’s region setting. - Your IP address.
If it’s not possible to capture everything in one image, ensure you provide a video instead.
Avoid submitting multiple, cropped, or partial screenshots, as they might not present the full context needed for resolution.
These detailed submissions enable faster and more accurate identification of the issue.
Code Validity at the Time of Purchase
Rest assured that all Paysafecard codes purchased through CoinGate Gift Cards are:
Pulled in real-time via the supplier’s API.
Guaranteed to be valid, unused, and operational at the moment they are delivered to you.
This ensures that codes are fully functional when you initially receive them. If any issues occur afterward, they are usually due to external factors beyond CoinGate’s control.
Conclusion
CoinGate guarantees the safe and valid delivery of Paysafecard codes at the time of purchase. However, issues such as blocked codes or post-purchase problems may require escalation to Paysafe directly, as CoinGate has no authority over Paysafe's processes or policies. By following the guidelines above for reporting issues, you can provide all necessary information for quicker troubleshooting and problem resolution.