If your order fails while using a CoinGate voucher, the voucher cannot be used again instantly. This happens due to certain internal processes that take place to ensure the voucher can be reused again properly. A CoinGate voucher can only be used for one transaction at a time. If a voucher is applied to an order but the payment process fails, the voucher temporarily enters an invalid state, marked as used, and cannot be applied to another order immediately.
When an order fails due to incomplete payment, internal processes temporarily invalidate the voucher. This is a safeguard to prevent misuse and confusion, ensuring that vouchers are applied only for successful transactions.
After a failed payment attempt, the voucher undergoes an automatic reactivation process, becoming valid for use again once the process is complete. This eliminates the need to contact support for reactivation in most cases.