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Why can’t I use my CoinGate voucher again after a failed order?
Why can’t I use my CoinGate voucher again after a failed order?

Learn why CoinGate vouchers can’t be reused immediately after a failed order and how long you need to wait before trying again.

Updated this week

If your order fails while using a CoinGate voucher, the voucher cannot be used again instantly. This happens due to certain internal processes that take place to ensure the voucher can be reused again properly.

You will need to wait up to 15 minutes before the voucher becomes usable again.

If you’re unable to use the voucher after this time, please contact our support team for assistance.

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