If your card payment failed but money was deducted from your account, don’t worry—your funds are safe. When a card payment fails, the amount is temporarily reserved by your bank but is not transferred to us.
In most cases, the reserved funds are released instantly or within a couple of days, depending on your bank’s processing time.
Common reasons for failed card payments:
Incorrect card details
Insufficient funds
Security measures or restrictions applied by your bank
Security checks on our end during payment verification
Temporary technical issues
What to do next:
Wait for the funds to be released: Your bank will automatically return the reserved amount to your account.
Double-check your card details: Ensure all information is accurate before attempting the payment again.
Contact your bank if needed: If the funds are not returned within a few days, reach out to your bank for more information.
Consider using a different payment method: If the issue persists, try an alternative payment option.
If you need further assistance, feel free to contact our support team.