Payments
The most common questions regarding payments.
13 articles
I paid for the gift cards, but my payment was not recognized or expired, what to do?
How long does it take to process SEPA orders?
Can I pay for a gift card with Fiat currency or a credit card?
Why did my card payment fail even though money was deducted from my account?Find out why your card payment might fail, what happens to the deducted funds, and how to resolve the issue.
How can I get an invoice for my order?Learn how to request an invoice for your order
I Am Paying with Crypto and I Have to Fill in the Form with My Personal InformationLearn about the new regulatory requirements for crypto payments and why personal information may be requested during the payment process.
How Long Does It Take to Process a Refund and Receive the Funds Back?Understand how long it takes to receive a refund based on your payment option.
Why can't I see an option to pay with a credit card?Learn why specific payment methods might not appear during checkout.
I Want to Delete My Payment InformationLearn how your payment information is processed and protected
I Paid with a Credit Card – How Can I Get a Refund?Learn how credit card refunds are processed and when to expect your funds back.
I Paid with Apple Pay/Google Pay – How Can I Get a Refund?Learn how to get a refund if you paid with Apple Pay or Google Pay.
I Paid with Cryptocurrency. How Do I Request a Refund?Learn how to request a refund if you paid with cryptocurrency.
Why Can't I Get My Refund in USDT?