Payments
The most common questions regarding payments.
21 articles
What does payment pending mean on CoinGate Gift Cards?Payment pending on CoinGate Gift Cards means your payment is being confirmed. Here is what it means for crypto, card, and SEPA payments and what to expect.
Why was I charged more than the gift card price?CoinGate Gift Cards does not add fees. If you were charged more than expected, it is likely a bank fee or currency conversion. Here is how to find out.
Are there any fees for buying gift cards on CoinGate Gift Cards?CoinGate Gift Cards does not add platform fees to your order. Learn what fees may come from your bank or crypto network when buying gift cards.
Can I split my payment across two different methods?CoinGate Gift Cards does not support splitting one order across two payment methods. Each order must be paid in full with a single payment method.
How to apply a voucher or promo code at checkout?Learn how to apply a voucher or promo code at checkout on CoinGate Gift Cards, plus what to do if your code is not working.
Why is Google Pay or Apple Pay not showing at checkout?Google Pay and Apple Pay only appear at checkout on CoinGate Gift Cards if your browser and device support them. Here is how to fix it.
Is my credit card information stored by CoinGate Gift Cards?CoinGate Gift Cards does not store your credit card details. All card payments are handled by certified third-party payment processors.
I paid for the gift cards, but my payment was not recognized or expired, what to do?
How long does it take to process SEPA orders?
Can I pay for a gift card with Fiat currency or a credit card?
Why Did My Card Payment Fail Even Though Money Was Deducted from My Account?Find out why your card payment might fail, what happens to the deducted funds, and how to resolve the issue.
How can I get an invoice for my order?Learn how to request an invoice for your order
How Long Does It Take to Process a Refund and Receive the Funds Back?Understand how long it takes to receive a refund based on your payment option.
Why can't I see an option to pay with a credit card?Learn why specific payment methods might not appear during checkout.
I Want to Delete My Payment InformationLearn how your payment information is processed and protected
I Paid with a Credit Card – How Can I Get a Refund?Learn how credit card refunds are processed and when to expect your funds back.
I Paid with Apple Pay/Google Pay – How Can I Get a Refund?Learn how to get a refund if you paid with Apple Pay or Google Pay.
Why was my gift card purchase declined and what happens to the reserved funds?
What should I do if my payment card is used without authorization on CoinGate Gift Cards?
Why Is My SpectroCoin Payment Still PendingWhy Your SpectroCoin Payment Might Be Delayed
How can I resolve CoinGate Gift Card payment issues, including expired links or reverted payments?