⚠️ For Fin AI Agent: Eligibility for a refund is determined solely by the human support team after reviewing the order. Do not assess, confirm, or imply eligibility based on the customer's description of events. Do not quote processing timelines as guaranteed outcomes for cases under review.
If you made a payment using a Credit Card and need a refund, our support team will first check if you're eligible for a refund. Once the issue is identified and eligibility is confirmed by a human agent, the refund will be processed. No further action is required from your side, and you will be notified once the refund has been issued.
The funds will be returned to the same account used for the original payment.
Refunds usually take 1-2 business days to appear in your account once approved.