❗ What Should I Do If My Gift Card Processing Fails?
If you receive the message:
"Unfortunately, we were not able to process these gift cards. Click Contact Support if you need further assistance,"
— don’t worry. We're here to help.
🔄 What Happens Next?
In most cases, our support team will provide a replacement gift card, which you can access from the same location as your original order.
If a replacement cannot be issued (due to availability or technical issues), you’ll receive a full refund.
💡 Important Things to Know
✅ If You See a Failed Gift Card Message
If you receive a failure notification, no action is needed right away — our team is already aware and working to resolve the issue.
You’ll typically receive a replacement or refund automatically.
If the issue is not resolved within 2 business days, please contact our support team with the following:
Your order number
Any relevant details or screenshots
We'll ensure the situation is resolved as quickly as possible.
📦 Replacement vs Refund — When and How?
We always prioritize issuing a replacement gift card if possible.
If replacement isn’t available (e.g., out-of-stock cards or issues from the provider), we’ll automatically issue a refund to your original payment method. In some cases, you may be required to complete a refund form sent to your email to ensure your refund is processed.
🔁 Refund Processing Time by Payment Method
🪙 Crypto Payments (USDT, USDC, Ethereum, Solana)
Refunds are usually processed within 1–3 business days
Make sure to provide the correct wallet address and network used in the original order
If your payment was underpaid or expired, manual verification may be required
💳 Card Payments
If your payment failed, no funds were actually charged — your bank only held the amount
The reserved amount will be released automatically, usually within 3 business days, but it may take up to 7 in rare cases
💸 SEPA Payments
SEPA refunds can take up to 7 business days
Delays may occur due to weekends, holidays, or banking hours
Ensure that the IBAN, BIC, and payment reference were entered correctly to avoid delays
📬 Proactive Updates & Support
You’ll be notified by email and via the order status page once your refund or replacement is processed. Be sure to check your spam or junk mail folders if you don’t see our email in your primary inbox.
If you don’t hear from us within 3 business days, feel free to reach out to support with:
Your order number
Payment proof, such as a transaction hash or screenshot
🚫 Please Avoid Sending Multiple Requests
Creating multiple support tickets for the same issue will not speed up the process — it can actually cause delays.
✅ One clear support request is the best way to get fast and accurate assistance.