⏳ How Long Will It Take to Process My Gift Cards?
Once your payment is completed and you click the “Claim Gift Card” button in your confirmation email, the processing begins.
🎁 Typical Processing Time
Most gift cards are processed and delivered within a few minutes. In rare cases, processing may take longer than 24 hours. You’ll see them appear on your Order Access page shortly after activation.
📍 Where to Check the Status
To track your order:
Open the Order Access page (link in your email).
Look for the status next to each gift card.
If it shows “Processing”, it means your card is being retrieved.
🕒 Delays in Processing?
If the status stays “Processing” for more than 1 business day, don’t worry — we’re actively monitoring all orders.
If it takes longer than 2 business days, feel free to contact our support team. We’ll review and update you.
❌ Status Shows “Failed”?
This usually means a technical or supply issue. No need to contact us right away — we’re already working on it.
Please allow up to 2 business days for us to:
Send a replacement gift card, or
Issue a refund
You’ll be notified as soon as it's resolved.
📅 Please Note About Weekends
We do not process gift card issues on weekends.
If your card is stuck on “Processing” over the weekend, please wait — we’ll resolve everything first thing Monday.
🚫 Important: Sending multiple tickets will only slow things down for everyone. One ticket is enough — we’ll get to you as soon as possible!
✅ In most cases, no action is needed — gift cards are delivered automatically and quickly. We're here to help if your case goes beyond the usual timeframe.