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Why Can’t I See the Support Widget?
Why Can’t I See the Support Widget?

Learn why the support widget might not appear and how to resolve the issue to contact us.

Updated over 3 months ago

If you’re unable to see the support widget on our website, it may be due to the following reasons:

  1. Adblockers or Privacy Extensions:

    • Certain adblockers or browser privacy extensions can block the Intercom support widget.

    • Solution: Try disabling your adblocker or adding our website to your adblocker's whitelist.

  2. JavaScript Disabled:

    • Our support widget relies on JavaScript to function properly. If JavaScript is disabled in your browser, the widget won’t appear.

    • Solution: Enable JavaScript in your browser settings.

  3. Browser Compatibility:

    • Some outdated browsers may not fully support the widget.

    • Solution: Ensure you’re using an updated version of your browser.

  4. Network Restrictions:

    • Certain networks (e.g., corporate or public Wi-Fi) may block the widget.

    • Solution: Try accessing the site from a different network or device.

Alternative Contact Option:

If the widget is still missing after trying these steps, you can contact our support team directly at [email protected]. Please provide as much detail as possible about your issue, and our team will assist you promptly.

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