Order Issues
Help with common problems related to your CoinGate orders.
5 articles
Why can’t I use my CoinGate voucher again after a failed order?Learn why CoinGate vouchers can’t be reused immediately after a failed order and how long you need to wait before trying again.
My order shows completed but I have not received my gift card?If your CoinGate order shows as completed but you haven't received your gift card code, here's exactly what to check and how to get your code fast.
Gift card shows as already redeemed but I never used itIf your CoinGate gift card code says it's already redeemed but you never used it, here are the most likely causes and what to do next.
Why was my CoinGate order flagged for security review?If your CoinGate order was flagged for security review, here's why it happens, what it means for your order, and how to resolve it as quickly as possible.
Why Can’t I See the Support Widget?Learn why the support widget might not appear and how to resolve the issue to contact us.