Troubleshooting Crypto
Help resolving crypto payment problems.
5 articles
What happens if my crypto payment invoice expires?If your CoinGate Gift Cards crypto invoice expires, your order may not complete automatically. Here's what happens and how to recover your payment.
Why is my crypto payment taking so long to confirm?Crypto payments on CoinGate Gift Cards can take time due to network congestion or low fees. Here's what causes delays and what you can do.
Why does CoinGate Gift Cards show a different crypto address each time?CoinGate Gift Cards generates a new crypto address for every order - this is normal and secure. Here's why it happens and what you should always do.
Why is my crypto payment showing as sent but my order is still pending?Your crypto shows as sent but your CoinGate Gift Cards order is still pending? Here are the most common reasons and what to do next.
What happens if I send crypto to the wrong address on CoinGate?Sent crypto to the wrong address on CoinGate? Here's what to do depending on where it went and whether recovery may be possible.