Why Is My Gift Card Still Processing After 24 Hours?
If your gift card has been processing for more than 24 hours and you haven’t received it yet, don’t worry — we’re here to help!
🔄 What Happens When Your Gift Card Is Processing for Over 24 Hours?
If your gift card is still in the processing stage after 24 hours, we are aware of the issue and actively investigating it. While our team works on resolving it, please be assured that your gift card should arrive shortly.
✅ What to Do If Your Gift Card Is Still Processing:
If your order status shows as “Processing” for more than 24 hours, don’t worry — we are on it! It’s likely that we’re encountering a minor delay with payment verification or card availability.
If the issue is not resolved within 2 business days, please reach out to our support team with:
Your order number
Any relevant details or screenshots
We'll make sure to prioritize your order and either issue your gift card or initiate a full refund if necessary.
📦 Replacement or Refund — What Happens Next?
If we cannot complete your order after the investigation, we will issue a full refund to your original payment method.
🚫 Avoid Multiple Requests:
Please avoid submitting multiple support tickets for the same issue. Doing so will not speed up the resolution and may actually delay the process. A single, clear ticket will help our support team assist you as quickly as possible.
📅 Weekend Processing Note:
Please be aware that if your gift card is still processing over the weekend, we will begin investigating it on Monday, as we do not operate on weekends. Rest assured, we will prioritize the issue first thing on Monday and resolve it as quickly as possible.