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What should I do if I’m experiencing issues with a redeemed code?
What should I do if I’m experiencing issues with a redeemed code?

Learn how to report issues with a redeemed code and what information to provide for quicker resolution.

Updated this week

If you are experiencing issues with using a redeemed code, please don't hesitate to contact our support team.

To help us resolve the issue, we kindly ask that you provide us with the following information, all within one screenshot:

  1. Full screen - please ensure that the entire screen is visible

  2. Error message - please include a screenshot of the error message

  3. Code - please make sure the code is visible

  4. URL - please ensure that the URL is visible

  5. Date and time - the date and time should be visible at the bottom right of your PC screen

  6. Region - please include a screenshot of the region your account is set in.

  7. Please avoid submitting separate screenshots or cropped images. If all the required information is not visible within one screenshot, please send us a video instead.

Please note that resolving issues like this may take some time as we investigate the problem. We appreciate your patience and will do our best to assist you as quickly as possible.

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