Although this should never happen since we make sure our sold codes are not used by anyone else, we kindly ask that you provide us with the following information, all within one screenshot:
Full screen - please ensure that the entire screen is visible
Error message - please include a screenshot of the error message
Code - please make sure the code is visible
URL - please ensure that the URL is visible
Date and time - the date and time should be visible at the bottom right of your PC screen
Region - please include a screenshot of the region your account is set in.
Please avoid submitting separate screenshots or cropped images. If all the required information is not visible within one screenshot, please send us a video instead.
Please note that resolving issues like this may take some time as we investigate the problem. We appreciate your patience and will do our best to assist you as quickly as possible.