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I Received a Code for a Different Product, Not the One I Purchased

Learn what to do if you receive a code for a different product than the one you purchased and how to resolve the issue.

Updated over 3 weeks ago

We apologize for any inconvenience if the code you received is for a different product than the one you ordered. Please follow these steps so we can resolve the issue promptly.


What You Should Do

1. Provide Order Details: Include the order number, the product you intended to purchase, and the code you received.

2. Provide visual evidence of how the code you received differs from the item you purchased.

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