How can I resolve CoinGate Gift Card payment issues, including expired links or reverted payments?
CoinGate Gift Card payments may encounter issues such as expired invoice links or reverted payments. Below are steps and recommendations to resolve these problems effectively.
Handling Payments After an Invoice Link Expired
If your payment was successfully made but the invoice link expired:
Manual Payment Assignment: The payment can be manually assigned to your order. This typically resolves the issue.
Activation Email: Once the payment is assigned, an activation email will be sent to the email address associated with your order. Follow the link in this email to activate the order.
Check Your Email Folders: If you don’t see the email in your primary inbox, be sure to check your spam or junk folders, as it may have been filtered there.
By following these steps, your order should be processed without further issues.
Troubleshooting Reverted Payments
If your payment attempt was reverted and the gift card was not delivered, consider these solutions:
Verify Payment Details: Double-check that the card details or other payment information you entered are correct.
Alternative Payment Methods: If the issue persists, try using a different payment method to complete your purchase successfully.
These steps can resolve common issues preventing transaction completion.
Additional Notes
Manual Payment Assignments help resolve cases where payments are processed but not automatically linked to an order.
Email Verification: Always ensure you have checked all folders in your email account to locate important correspondence.
Following the above instructions will help you quickly resolve most payment-related issues with CoinGate Gift Cards and ensure smooth order processing. If problems persist, consider reaching out to the support team for further assistance.