In short
The most common reason is that the email ended up in your spam or junk folder - check there first before anything else.
Some orders are held for a security review, which can delay delivery by up to 30 minutes after payment is confirmed.
If you have checked spam and waited 30 minutes with no email, you can resend the delivery email directly from the CoinGate Gift Cards website using your order number.
Common causes and fixes
The email is in spam or junk
Why this happens: Automated order emails from gift card platforms are sometimes flagged by email providers as promotional or suspicious content.
How to fix it:
Open your email app and look in the spam, junk, or promotions folder.
Search for emails from "coingate.gift" or "CoinGate Gift Cards".
If you find the email, mark it as "not spam" so future emails arrive in your inbox.
Payment is still being processed
Why this happens: Gift card delivery only happens after payment is fully confirmed. Crypto payments in particular can take a few minutes to confirm on the blockchain, and card payments occasionally take longer than expected.
How to fix it:
Check your order status on the CoinGate Gift Cards website.
If the order shows "pending" or "processing", wait for it to move to "completed" before expecting the email.
If the order is still pending after 30 minutes, contact support with your order number.
Order is under security review
Why this happens: CoinGate Gift Cards performs automated fraud checks on some orders. Orders flagged for review are held temporarily and released once the check is complete - this usually takes no more than 30 minutes.
How to fix it:
Wait up to 30 minutes after your payment was confirmed.
Check your spam folder during this time.
If you have waited 30 minutes and the order still shows as under review, contact CoinGate Gift Cards support.
Wrong email address used at checkout
Why this happens: If a typo was made in the email address at checkout, the delivery email was sent to the wrong address.
How to fix it:
Check if you have any other email accounts the delivery may have gone to.
If you are confident a typo was made, contact CoinGate Gift Cards support with your order number and proof of payment. The team can verify your order and resend to the correct address.
Frequently asked questions
How long should I wait before contacting support?
Wait at least 30 minutes after your payment is confirmed. If you have checked spam and still have no email after 30 minutes, use the resend option on the CoinGate Gift Cards website or contact support.
My payment went through but my order shows as "pending" - is this normal?
For crypto payments, the order may show as pending for a few minutes while the blockchain confirms the transaction. Once confirmed, the order status will update and your email will be sent automatically.
Can CoinGate send the email to a different address than the one I used at checkout?
Only in cases where you can verify the original order - contact support with your order number and proof of payment. Support can investigate and assist with delivery to the correct address.
Will I be charged if I don't receive my gift card email?
Your payment is processed first, then the gift card is delivered. If payment was taken but no email arrived, contact CoinGate Gift Cards support immediately with your order details. You will not lose your purchase.
What if my order shows as completed but I still have no email?
A completed order means the gift card was delivered. Check your spam folder carefully and also try the resend option on the CoinGate Gift Cards website. If you have done both and still cannot find the email, contact support.