We understand how frustrating it can be when a payment shows as “processed” but your order hasn’t been confirmed yet. This can sometimes happen when you pay via SpectroCoin.
🔍 What’s happening
SpectroCoin occasionally performs additional checks before releasing payments to merchants. This may include security reviews or KYC (Know Your Customer) verification. During this period, your payment might appear completed in your wallet, but the funds haven’t yet reached us. These reviews may include fraud detection checks to ensure that the transaction is secure and complies with regulatory standards.
⏱️ How long does it take?
Most SpectroCoin payments clear within a few minutes. However, in some cases, it can take several hours or up to 5 business days. If delays exceed this timeframe, consider reaching out to SpectroCoin's customer support to inquire about your payment status.
🧾 What you can do
Wait a little longer — once the funds are released to us, your order will be processed automatically.
If your order is still delayed after an extended period, it’s recommended to contact SpectroCoin’s customer support team for assistance.
✅ No need to worry
Your payment is safe. It’s just waiting for SpectroCoin to release the funds. Once that happens, you’ll receive a confirmation email from us immediately. This process is entirely automatic, so there’s no need for further steps from your end.