We understand how frustrating it can be when a payment shows as “processed” but your order hasn’t been confirmed yet. This can sometimes happen when you pay via SpectroCoin.
🔍 What’s happening
SpectroCoin occasionally performs additional checks before releasing payments to merchants. This may include security reviews or KYC (Know Your Customer) verification.
During this period, your payment might appear completed in your wallet, but the funds haven’t yet reached us.
⏱️ How long does it take?
Most SpectroCoin payments clear within a few minutes.
However, in some cases, it can take several hours or up to 1–2 business days.
🧾 What you can do
Wait a little longer — once the funds are released to us, your order will be processed automatically.
✅ No need to worry
Your payment is safe. It’s just waiting for SpectroCoin to release the funds. Once that happens, you’ll receive a confirmation email from us immediately.