What Should I Do If My Payment Card Is Used Without Authorization on CoinGate Gift Cards?
Unauthorized use of a payment card can be unsettling. Below is a comprehensive guide that outlines the steps you should take if you believe your payment card has been compromised and used on CoinGate Gift Cards, along with information on CoinGate's policies for such cases.
Immediate Steps to Take
Contact Your Card Issuer Immediately: - Report your card as compromised to your bank or card issuer. - Follow their guidance on securing your account and disputing the unauthorized charge.
Gather Transaction Details: - Note important transaction details such as the amount, date, and any reference or transaction ID. - Share these details with CoinGate Gift Cards to help their team locate and suspend the unauthorized transaction to prevent further use.
CoinGate Gift Cards' Policy on Unauthorized Transactions
Refunds and Usage Details: For security reasons, CoinGate Gift Cards is unable to process claims for unauthorized transactions or provide details about how the purported gift cards were used.
Pending Charges: If the payment was not fully accepted on the platform, the charge might remain in a pending state with your bank. Such pending charges will typically be released by your card issuer or bank automatically.
Further Assistance
For any unauthorized activity, your bank or card issuer remains the correct party to investigate and resolve the issue. Though CoinGate cannot provide refunds or usage details, gathering necessary transaction information and reporting the issue promptly will help ensure a speedy resolution.