If you are being asked for additional information when redeeming a Google Play card, please note that this typically indicates one of two possible reasons:
Location Issue: Google may detect that your account is not located in the designated country for the card.
Suspicious Activity: Google may have flagged your account due to unusual activity or security concerns.
In either case, we recommend that you contact Google directly for assistance. They will be able to investigate your account and help resolve any issues with the redemption process.