Why can’t redeemed CoinGate Gift Cards be recovered or replaced if the code is shared externally?
Gift cards sold through CoinGate Gift Cards are designed for personal use only, whether for yourself or to gift to someone you personally trust. However, cases may arise where a gift card code is unintentionally shared with an illegitimate third party or unknown website, leading to unauthorized redemption. Below, we explain the reasons why recovering or replacing such gift cards is not possible, along with preventive measures to safeguard your codes and steps to take in case of misuse.
Understanding CoinGate’s Policy on Gift Cards
CoinGate ensures that all gift cards sold through the platform are delivered unused and in a secure manner. However, the platform relies on the user’s responsibility to safeguard the gift card codes after delivery. The following clarifies CoinGate’s stance on gift card misuse:
Irreversible Transactions: Once a gift card code is redeemed by any party, the transaction is considered final and cannot be reversed.
Outside CoinGate’s Control: Unauthorized redemptions resulting from sharing gift card details occur outside CoinGate’s control. Thus, CoinGate cannot assist with recovery or replacement of such gift cards.
Preventative Measures to Avoid Fraud
To prevent unauthorized access or misuse of your gift card codes, adhere to the following precautions:
Do Not Share Codes Externally: Avoid sharing gift card codes with unfamiliar individuals, websites, or third parties.
Enable Secure Gifting: Only gift to someone you personally know and trust.
Beware of Scams: Be cautious of fraudulent websites or phishing attempts that may request your gift card details under false pretenses.
By implementing these prevention techniques, you significantly reduce the risk of fraud and unauthorized transactions.
Steps to Take If Your Gift Card Code Is Redeemed Illegally
If your gift card code has been shared externally and redeemed without your authorization, follow these steps:
Contact the Gift Card Issuer: Reach out to the customer support service of the respective gift card issuer (e.g., the brand associated with your gift card) and request redemption details that may help trace the transaction.
Provide Necessary Information: Share any details about the unauthorized transaction, as requested by the issuer, to aid their investigation.
Disclaimer
Please note that once a gift card has been redeemed, CoinGate cannot provide a replacement or recover the funds. The responsibility to protect the code lies with the user. By keeping your gift card codes secure and following these preventive measures, you can safely enjoy the benefits of using CoinGate Gift Cards without concerns about fraud or unauthorized access.