How do I troubleshoot issues when a gift card or voucher code isn’t working?
Gift card and voucher codes may occasionally encounter issues during redemption. These could result from entry errors, expired codes, or other technical or contextual issues. This article provides a clear step-by-step guide to troubleshoot and resolve such problems effectively.
Step 1: Gather Supporting Evidence
When a code doesn’t work, collect the necessary evidence to assist with troubleshooting. Ensure that your screenshot or video includes:
The entire screen, providing full context.
The exact error message displayed.
The gift card or voucher code you are attempting to redeem.
The URL or app screen where the error appears.
The date and time visible on your device or PC screen.
Your account’s region setting and IP address.
If it’s not possible to display all these elements in a single screenshot, record a video instead. Avoid submitting cropped or multiple separate screenshots as they may lack contextual clarity.
Step 2: Verify the Code Details
Double-check the accuracy of the code you’re trying to redeem:
Verify that the code matches the one you purchased for the specific order. Be certain you are using the current code, not an old or expired one.
If you find discrepancies between the code shown in your screenshot and the one provided for your order, confirm you’ve used the correct details and order before submitting evidence or retrying the redemption process.
Step 3: Follow Correct Redemption Procedures
Access the gift card or voucher on the order page and click the “Reveal” button to retrieve the active details for redemption.
Enter the exact code displayed, or scan the barcode if available, from the revealed card page.
If the card was previously time-limited or expired, check for a replacement card linked to your order and reveal its details instead.
These steps typically resolve most non-functional code issues. Ensure the code you’re using is active and has not been replaced.
Conclusion
By following these steps, you can thoroughly troubleshoot and resolve issues with non-functional gift card and voucher codes. Accurate evidence collection, careful verification, and adherence to the correct redemption process play an essential role in solving such problems efficiently. For persistent issues, contact the CoinGate Gift Cards support team for further assistance.