This typically indicates that the reward code is being used outside the country for which it was originally intended.
Why Does This Happen?
All of our codes are region-locked, meaning they can only be redeemed in the country or region where they were issued. If you try to redeem a code in a different country, the system automatically puts it “under review” and prevents redemption.
What Can I Do
Ensure you redeem the code in the same country or region where it was issued.
If you believe you are in the correct region but still receive this message, please get in touch with our support team and provide the following details:
The code in question
The country/region you are attempting to redeem from
Your public IP address (https://whatismyipaddress.com/)
We’ll review your case and let you know what further steps are possible.
Can I Get a Refund or Exchange?
Unfortunately, we cannot refund or exchange codes that are used outside their valid region.