How Can I Resolve Issues with My CoinGate Gift Card Order?
If your order isn't going as expected, the issue usually falls into one of the categories below. Follow the link that best matches your situation for a full, step-by-step guide.
❌ My order shows Failed but I've already paid
Your payment went through but the order is showing as Failed. This is most commonly caused by a payment processor hold, an expired invoice, or a SpectroCoin-side issue.
🔁 My order was automatically refunded
Your order was refunded without you asking for it. This usually happens due to stock availability, a provider error, or a processing failure after payment.
🌍 My code isn't working due to a region issue
Gift cards are region-locked — they can only be redeemed in the country or region selected at checkout. If you purchased the wrong region, your options depend on whether the code has been revealed yet.
💳 My card payment failed and I see a charge on my statement
What you're seeing is most likely a pre-authorisation hold, not an actual charge. No money has been sent to us — your bank will release the hold automatically.
⏳ My order is stuck on Processing
After clicking the activation link, most orders complete within a minute. If it's been longer, the article below explains what each status means and when to contact us.
🤔 Not sure which applies to you?
Start a conversation with our AI support agent and share your 7-digit order number and the email address used for the order. The agent will look up your order and guide you to the right resolution.