How Can I Cancel an Order and Receive a Refund?
To cancel an order and receive a refund through CoinGate Gift Cards, follow these steps:
Cancellation and Refund Request Overview
Order Eligibility: Orders that are not yet completed are eligible for cancellation. This applies to all order types, including gift cards.
Refund Process After Cancellation: Once the order is successfully canceled, a refund request will be forwarded for processing. This refund request is handled through the standard refund workflow.
Confirmation of Cancellation: Refund processing begins only after the cancellation of the order is confirmed.
Timelines for Refunds: Refunds are processed and credited back to the original payment method within the timeframe set by the payments team. Standard timelines may apply, although specifics should be checked within your payment details or customer service.
Important Notes
Ensure the order you wish to cancel is still incomplete; completed orders are not eligible for this process.
Follow all steps accurately to ensure a smooth refund process.
For further assistance or specific cases related to refunds, please contact CoinGate Gift Cards support.