How Can I Cancel an Order and Receive a Refund?
Gift card refunds are only possible under certain conditions. The most important thing to know before you reveal your gift card code is that once it's revealed, the order is considered complete and a refund is no longer possible.
When can I request a refund or cancellation?
Your order has not yet been fulfilled (the gift card code has not been revealed)
Your order failed and a replacement could not be issued
There is a verified technical issue with your codes — for example, the code displays as invalid despite never being used
Why can't I get a refund after revealing the code?
When you reveal a gift card code, the code is unlocked and delivered to you — and our systems record this as the order being completed. Because digital codes can be copied and used immediately, we have no way to verify whether a revealed code has been used after the fact. For this reason, our policy does not allow refunds once a code has been revealed.
Before you reveal your code: confirm you're purchasing the right card type, denomination, and region. Once revealed, we won't be able to process a refund regardless of whether the card was used.
If you believe there's a technical issue with the code itself (for example, it's displaying as invalid even though it's never been used), please contact our support team — these cases are reviewed individually.
How to request a cancellation or refund
Contact CoinGate Gift Cards support with your Order ID and email address
Explain the reason for your refund request
If required, complete the refund form sent to your email — do this promptly, as incomplete forms delay processing
Refund Request Time Limit
Refund requests must be submitted within 1 month of the order being fulfilled. Don't delay — requests received after this window are not eligible for review.
For further assistance or specific cases related to refunds, please contact CoinGate Gift Cards support.