In short
Yes - you can request deletion of your personal data from CoinGate Gift Cards at any time under GDPR and other privacy laws.
Send a deletion request to our support team from the email address you used at checkout, and we'll process it within 30 days.
Some data (like transaction records) may be retained for legal and accounting reasons, but all other personal data will be erased.
Your right to data deletion
If you bought a gift card on CoinGate Gift Cards and want your personal data removed, you have every right to ask. This is known as the "right to erasure" or "right to be forgotten" under the EU GDPR, and similar rights exist in the UK, California, and many other regions.
You don't need to explain why. You can submit a request at any time, whether you made your last purchase yesterday or five years ago.
How to request data deletion
Step 1 - Send an email to support
Email our support team support.coingate.gift from the same email address you used at checkout. This is the fastest way to verify your identity without extra documents.
Step 2 - Include clear details
Your email should include:
A clear statement that you want your personal data deleted (e.g. "I request deletion of my personal data under GDPR Article 17").
The email address used on your orders.
Any order IDs you remember (optional but speeds things up).
Step 3 - Confirm your identity if asked
For security, we may ask you to confirm your identity before processing the request. This prevents anyone else from deleting your data without your permission.
Step 4 - Wait for confirmation
Under GDPR, we have up to 30 days to respond. In most cases, you'll get confirmation much sooner. We'll let you know what was deleted and what, if anything, we had to retain.
What gets deleted, and what we have to keep
We'll erase personal data that isn't needed for legal compliance, such as:
Your email address and any support conversation history.
Any optional profile or preference data.
Marketing-related records (if any).
Some records must be kept by law, including:
Transaction records needed for accounting, tax, and anti-money-laundering (AML) regulations.
Data required to defend against legal claims or fraud investigations.
These retained records are anonymized or minimized where possible, and access is strictly limited.
Frequently asked questions
How long does data deletion take on CoinGate Gift Cards?
We aim to respond to deletion requests within a few business days, and the full process must be completed within 30 days under GDPR. We'll email you once your data has been erased.
Will deleting my data affect my existing gift card codes?
No - any gift card codes already delivered to you will still work. Deletion only affects data stored on our side, not the codes themselves.
Can I cancel my data deletion request?
Yes, as long as you contact us before the deletion is complete. Once data has been erased, it cannot be recovered.
What happens if I don't receive a response?
If you don't hear back within a reasonable time, reply to your original email or open a new support request. You also have the right to complain to your local data protection authority.
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